Thank you for your feedback!  We’ve tried to summarize answers to the most frequent questions here.  You can always email our GM at Bresni@mintdc.com. For additional information about this system update please click here.

• Why secure doors?
  • To protect the security and safety of members and employees, which is always our #1 priority.  Personal belongings have been stolen at an increasing rate by non-members who forced their way in – this is factual and it’s not OK.
• Why face ID?
  • Because it’s the most consistent, convenient, and secure for members.  Keytags are reported lost (or forgotten) at an extremely high rate, and apps have glitches…your face can’t be lost or forgotten.
• Are there any other alternatives or any fees for members?
  • We are working to launch a parallel system for current members to use instead of face ID, which we anticipate will be an app to download.  We will be passing through ONLY the additional expense that we are incurring from expanding that offering, which is likely to be minimal.  
• Why didn’t you ask members for input on this change?
  • We are a small company that strives to hear and review feedback regularly; members have suggested locked doors frequently over the years, and employees, who are the most exposed, have requested and supported this concept for years.  We always work to balance the requests with the needs and wishes of all.  It’s our job to provide the highest level of safety, security, and serenity inside of the facility, making secure doors the only option. It is not feasible to survey members for all operational decisions, doing so delays action and only inevitably provides disappointment to one or more groups.  
• Is my data safe?
  • Our chosen security company offers the most robust modern digital security available, serving over 30 million users and over 55,000 commercial and government partners globally. They are a vetted, reputable partner of mindbodyonline, another global organization, and the software we have been using for over 10 years for member and billing information. 
• Will I be able to get in if the new system has a hiccup?
  • Of course! There will be a door buzzer for any technology issues; we will respond as quickly as possible, noting that face ID is the most proven to work consistently with no delays.  As well, staffing at the front desk and across the club will remain 100% as-is. Many clubs have installed a similar system and then reduced staff and services. This is not what we are doing. Our customer service staffing and approach will remain at our high standards, with the added consistent security for members and employees.
• Can I still bring a buddy sometimes?
  • Yes, member-sponsored guests have always been required to be with you upon entry, and they are the only type of entry permitted to pass with you under your credentials.  Guest program and FLEXGuest info here.  
• Can I use the door buzzer at other times?
  • The door buzzer is for tech issues only; we are not able to answer the door for other reasons. Please continue to utilize our contact methods already in place for reaching a manager via phone, email, or in-person, or schedule an appointment with a staff member.
• So I guess you guys are saving money doing this?
  • No, quite the opposite.  Staffing remains exactly the same, we are sacrificing new membership inquiries by putting up a new barrier for members protection, we are paying for the installation and ongoing support of a costly new system, and we have already lost a sustainable amount of guest fees by eliminating that offering.  So, we are losing revenue and increasing expenses; this is being done for the greater good and the long term. 
• When will this change take place?
  • We anticipate to start lining up new access credentials towards the end of summer, which will be a quick process for members at the front desk, with the secure doors in effect a few weeks following.